Shipping policy

Last updated: 2 October 2026

EEMENTOR ENERGY ships lithium batteries, battery packs and energy storage systems worldwide. Because lithium batteries are dangerous goods, shipping works differently from ordinary parcels. This policy explains how.

1. Where we ship

We ship worldwide. Some destinations, carriers or transport modes (especially air freight) have restrictions on lithium batteries. If a product cannot be shipped to your address by your preferred method, we will tell you and suggest an alternative before you confirm your order.

2. Shipping cost

  • Most of our products are sold through a quote or order request. The shipping cost is included in your quote, based on the products, quantity, destination and shipping method you choose.
  • For products bought directly through checkout, shipping costs are calculated and shown at checkout before you pay.

3. Delivery times

  • Typical delivery time is 7–20 days from dispatch, depending on the shipping method and destination.
  • Made-to-order and customized battery packs need production time before dispatch. We will confirm the expected lead time in your quote.
  • Delivery times are estimates and are not guaranteed. Delays can be caused by carriers, customs clearance, dangerous-goods checks, public holidays or events outside our control.

4. Incoterms, duties and taxes

  • For international shipments, the Incoterms are agreed with you when you accept the quote (for example EXW, FCA, DAP or DDP).
  • The agreed Incoterm determines who arranges transport and insurance, who pays customs duties and import taxes, and where risk passes from us to you.
  • Where duties and taxes are payable by the customer, they are charged by the carrier or customs authority on import and are not included in our price unless stated in your quote.

5. Lithium battery shipping rules

  • Lithium batteries are shipped under the applicable dangerous-goods regulations (including UN 38.3 testing and UN3480 / UN3481 / UN3090 / UN3091 classification), using approved packaging and labelling.
  • Large batteries and energy storage systems may need to be shipped by road or sea freight, on pallets, and may require a delivery appointment.
  • For air transport, batteries may be shipped at a reduced state of charge as required by regulation. Please fully charge them according to the manual before first use.

6. Tracking and delivery

  • You will receive tracking details by email once your order is dispatched.
  • Please make sure your delivery address, contact name and phone number are correct. Additional costs caused by an incorrect address or a failed delivery may be charged to you.
  • For pallet deliveries, someone must be available to receive the goods. Unloading equipment may be needed for heavy items.

7. Damaged or missing deliveries

Please inspect the packaging when your delivery arrives. If it is visibly damaged, note this with the carrier on delivery where possible. Report any transport damage or missing items to contact@eementor.co within 7 days of delivery, with photos. Do not use or charge a battery that appears damaged.

8. Contact

EEmentor OÜ (EEMENTOR ENERGY)
Akadeemia tee 7/2-310, Mustamäe linnaosa, 12611 Tallinn, Harju maakond, Estonia
Email: contact@eementor.co